Terms & Conditions
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Website Owner, The Offering, And Binding Of Terms
This website is owned and operated by the owner of Hellcat BBQ LLC. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors consumed smoked goods. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
Who Can Use Hellcat BBQ LLC Website; What Are The Requirements To Create An Account
In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
Key Commercial Terms Offered to Customers
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your payment method.
Return and Refund Policy
We cannot accept returns as our products are perishable.
All sales are final. In the event that you are dissatisfied with your order, please contact us right away at support@hellcatbbqllc.com. We will do our best to make things right. If your order is damaged, please take pictures and send them to support@hellcatbbqllc.com. We reserve the right to refuse pictures if deemed to be not authentic. If there are issues with your order due to unforeseen circumstances, we will do our best to fix your order or issue a store credit at our discretion.
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Cancellation Policy
Cancellations may be requested within 1 hour of placing your order by contacting us at support@hellcatbbqllc.com. After this time, cancellations cannot be processed.
Shipping Policy
At this time, we are only able to ship orders within the US (except Hawaii). Hellcat BBQ LLC smokes meats and then ships your order Monday through Thursday to your front door (or per Hellcat BBQ LLC agreed upon specific requests). We have various options for shipping as noted below.
Shipping Options: We ship our products using UPS or FedEx, depending on the customer's location and shipping option selected at checkout. We will cook and/or prepare your order depending on the shipping method you choose and when the order could be safely shipped out. Customers are responsible for paying all shipping costs incurred.
Packaging: We package all of our products to ensure they are refrigerator cold upon arrival. Typical packaging is a cardboard box, insulated on the inside with a padded thermal blanket, with ice packs and dry ice packed around your product. The amount of dry ice will change based on the type of shipping method you choose at checkout.
Retention of Right to Change Offering
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
Responsibility For Services and Products
When we receive a valid concern/request for a product purchased from us, we will either issue full/partial store credit or replace the product. If we are unable to replace the product within a reasonable time, the customer will be entitled to full store credit upon providing any requested information (which in some cases may include return shipment of the product) promptly to us. We will pay for shipment of replaced products to the customer. The customer will be responsible for return shipment of the product (if applicable) .
Ownership of Intellectual Property, Copyrights and Logos
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of the owner and website owner of Hellcat BBQ LLC. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.
Right to Suspend or Cancel User Account
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment
Indemnification
You agree to indemnify and hold the owner and website owner of Hellcat BBQ, LLC harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall the owner and website owner of Hellcat BBQ, LLC, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, [website owner] assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Right to change and modify Terms
We reserve the right to modify these terms from time-to-time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Promotional Emails and Content
You agree to receive from time-to-time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
Preference of law and Dispute Resolution
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the USA / DE, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Wilmington, DE. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
Customer Support Details & Contact Information
If you would like to correspond with the website owner, it’s operators, or require support at any time, please contact us at: support@hellcatbbqllc.com.
Effective Date: February 27, 2025