Refunds: All sales are final. In the event that you are dissatisfied with your order, please contact us right away at support@hellcatbbqllc.com. We will do our best to make things right. If your order is damaged, please take pictures and send them to support@hellcatbbqllc.com. We reserve the right to refuse pictures if deemed to be not authentic. If there are issues with your order due to unforeseen circumstances, we will do our best to fix your order or issue a store credit at our discretion.

Shipping Details: At this time, we are only able to ship orders within the US (except Hawaii). Hellcat BBQ LLC smokes meats and then ships your order Monday through Thursday to your front door (or per Hellcat BBQ LLC agreed upon specific requests). We have various options for shipping as noted below. Shipping Options: We ship our products using UPS or FedEx, depending on the customer's location and shipping option selected at checkout. We will cook and/or prepare your order depending on the shipping method you choose and when the order could be safely shipped out. Customers are responsible for paying all shipping costs incurred. Packaging: We package all of our products to ensure they are refrigerator cold upon arrival. Typical packaging is a cardboard box, insulated on the inside with a padded thermal blanket, with ice packs and dry ice packed around your product. The amount of dry ice will change based on the type of shipping method you choose at checkout.

Missing Packages: Please ensure that you check your address for accuracy prior to submitting your order. You should include details such as apartment, lot, or unit number. Hellcat BBQ LLC cannot be held responsible to an address that has been entered incorrectly when placing an order. Hellcat BBQ LLC cannot be held responsible for orders that have not been received if a carrier has sent us confirmation of delivery. Please be sure to contact the carrier using the tracking information provided to assist you further. Theft of Packages Hellcat BBQ LLC will be unable to offer any sort of store credit, reprocessed order, or refund for stolen packages if a carrier has provided proof of delivery. We encourage you to make every effort to ensure that your package will be delivered in a safe location.

Our meats are slow-smoked in Delaware using traditional smoking techniques while using reduced salt and sugar to promote a healthier lifestyle. Once smoked to perfection, our products are placed in vacuum sealed packages to preserve the freshness and flavor. The vacuum package should remain in place when reheating.

Please be sure to thaw your vacuum sealed meat package in the refrigerator when you are ready to have a good meal.

Returns: We cannot accept returns as our products are perishable. In the event that you are dissatisfied with your order, please contact us right away at support@hellcatbbqllc.com.

Order Cancellations: Our goal is to fulfill orders as soon as possible once placed. For this reason, cancellations may be requested within 1 hour of placing your order by contacting us at support@hellcatbbqllc.com. After this time, cancellations cannot be processed.

Processing Times: Our goal is to ship our order as quickly as possible depending on the shipping selected at checkout. We cannot be held responsible for delays due to holidays, natural storms, disasters, or any unforeseen reasons that we are unable to control. Please be sure to contact us at support@hellcatbbqllc.com if you have any issues or concerns with shipping timelines. Typically, orders are prepared 24-72 hours after placing your order. You should allow a minimum of 1-3 days to receive your order once shipped. Tracking information is provided for every order for reference.

No. Hellcat BBQ LLC prides itself in maintaining or pursuing a healthier lifestyle. Our products do not include added preservatives, MSG, yeast extracts, or artificial sugar substitutes.

All meat purchases will include detailed reheating instructions as part of your order. We typically suggest that you reheat your meats in a microwave, stovetop, grill, oven, or slow cooker (crock pot) which will maintain a fresh smoke taste.

We recommend cooking your empanada in the frying pan or deep fryer: 1. Please keep your meat in the sealed package and allow it to thaw 2. Preheat the grease in your frying pan or deep fryer to 325 to 340 degrees 3. Remove the empanada from the sealed package and place it in the frying pan 4. Cook your empanada for about 2 minutes on each side and continue to flip until golden brown and warm inside 5. Be sure to allow your empanada to cool prior to eating

We recommend reheating your sausages in the oven: 1. Please keep your sausages in the sealed package and ensure that it is fully thawed 2. Preheat your oven to 275 degrees 3. Remove the sausages from the sealed package on a flat sheet or on a piece of aluminum foil 4. Heat your sausages at 275 degrees for15 to 20 minutes based on your liking 5. Allow the sausages to sit for 2 minutes once removed from the oven Skillet: 1. Please keep your meat in the sealed package and ensure that it is fully thawed 2. Remove the meat from the sealed package and double wrap with aluminum foil 4. Using low to medium heat, reheat your sausages for up to 5 minutes on each side (or to your liking)

We recommend reheating your beef ribs in the oven: 1. Please keep your meat in the sealed package and ensure that it is fully thawed 2. Preheat your oven to 275 degrees 3. Remove the meat from the sealed package and double wrap with aluminum foil with the meat side facing up 4. Heat your meat at 275 degrees for 50 to 90 minutes until the center is heated 5. Be sure to remove the beef ribs from the oven before the internal temperature is 195 degrees

We recommend reheating your chicken in the oven: 1. Please keep your meat in the sealed package and ensure that it is fully thawed 2. Preheat your oven to 225 degrees 3. Remove the meat from the sealed package and wrap with aluminum foil 4. Heat your meat at 225 degrees for 30 to 45 minutes based on your liking 5. Be sure to remove the chicken from the oven before the internal temperature is 165 degrees Microwave Instructions: 1. Please keep your meat in the sealed package and ensure that it is fully thawed 2. Using low power (suggested 60%), place the sealed package in the microwave and reheat for 2 to 3 minutes dependent on your microwave settings 3. Check your chicken often to avoid overcooking. Remember that you only want to warm the chicken as it is already fully cooked.

We recommend reheating your seafood in the oven: 1. Please keep your meat in the sealed package and ensure that it is fully thawed 2. Preheat your oven to 225 degrees 3. Remove the seafood from the sealed package and wrap with aluminum foil 4. Heat your seafood at 225 degrees for 15 to 20 minutes based on your liking Microwave Instructions: 1. Please keep your seafood in the sealed package and ensure that it is fully thawed 2. Using low power (suggested 60%), place the sealed package in the microwave and reheat for 2 to 3 minutes dependent on your microwave settings 3. Check your seafood often to avoid overcooking. Remember that you only want to warm the seafood as it is already fully cooked.

We recommend reheating your skewers in the skillet: 1. Please keep your skewers in the sealed package and ensure that it is fully thawed 2. Add a drizzle of olive oil to the skillet 3. Remove the vegetables/chicken/seafood from the skewer and sealed package and place on the skillet 4. Using low to medium heat, reheat your vegetables/chicken/seafood to your liking

We recommend reheating your turkey in the oven: 1. Please keep your turkey in the sealed package and ensure that it is fully thawed 2. Preheat your oven to 225 degrees 3. Remove the meat from the sealed package and wrap with aluminum foil 4. Heat your meat at 225 degrees for 30 to 45 minutes based on your liking 5. Be sure to remove the turkey from the oven before the internal temperature is 165 degrees Microwave Instructions: 1. Please keep your turkey in the sealed package and ensure that it is fully thawed 2. Using low power (suggested 60%), place the sealed package in the microwave and reheat for 2 to 3 minutes dependent on your microwave settings 3. Check your turkey often to avoid overcooking. Remember that you only want to warm the turkey as it is already fully cooked.

We recommend reheating your brisket burgers on the skillet: 1. Please keep your burger patties in the sealed package and ensure that it is fully thawed 2. Using low to medium heat, place the patties on the skillet and reheat for 2 minutes on each side (or based on your liking) Microwave: 1. Please keep your burger patties in the sealed package and ensure that it is fully thawed 2. You could either keep the burger patties in the sealed package or remove them and place in the microwave for 60 to 90 seconds (based on your liking)

We recommend reheating your brisket in the oven: 1. Please keep your meat in the sealed package and ensure that it is fully thawed 2. Preheat your oven to 230 degrees 3. Remove the meat from the sealed package and double wrap with aluminum foil 4. Heat your meat at 230 degrees for 30 to 45 minutes based on your liking 5. Be sure to allow your brisket to cool for approximately 30 minutes prior to eating

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